Privacy Policy of Canopy Nest
At Canopy Nest, we are committed to protecting the privacy and security of our guests' personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your data when you interact with our online platform, make reservations, or engage with our services. We adhere to the highest standards of data protection, including those set forth by the General Data Protection Regulation (GDPR) and other applicable privacy laws.
Information We Collect
We collect various types of information to provide and improve our fine dining experiences. This may include:
- Personal Identification Information: Such as your name, email address, phone number, and postal address. This is collected when you make a reservation, sign up for our newsletter, or book a private event.
- Reservation Details: Information related to your dining preferences, dietary restrictions, special occasions, and guest counts to tailor your experience.
- Payment Information: When you make a booking or purchase, we collect necessary payment details (e.g., credit card information). This data is processed securely by trusted third-party payment processors and is not stored on our servers.
- Technical Data: Includes IP address, browser type, operating system, referral sources, length of visit, and pages viewed on our online platform. This helps us understand how guests use our site and improve its functionality.
- Communication Data: Content of communications that you send to us, whether through our online platform, by email, phone, or any other communication method.
How We Use Your Information
We use the collected information for various purposes, primarily to enhance your experience with Canopy Nest:
- To process and manage your reservations, private event bookings, and chef's table experiences.
- To personalize your dining experience, considering your preferences and dietary needs.
- To communicate with you regarding your bookings, special offers, menu updates, and events, where you have consented to such communications.
- To improve our online platform and services, conducting analysis and research to understand trends and guest preferences.
- To ensure the security of our services and prevent fraudulent activities.
- To comply with legal obligations and regulations.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following limited circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our online platform, conducting our business, or serving our guests (e.g., reservation systems, payment processors, email communication services). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will ensure the acquiring entity respects your privacy rights.
Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place a reservation or enter, submit, or access your personal information. These measures include encryption, access controls, and secure data storage practices.
Your Data Protection Rights
Under GDPR and other privacy laws, you have various rights concerning your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Canopy Nest
18 Marina Boulevard, Unit 02-08, The Sail @ Marina Bay,
Singapore, Central Region, 018980,
Singapore